Our ethical charter

Ethics and morality

  • Acting in compliancé with laws and regulations

  • Promoting a culture of integrity

  • Demonstrate honesty in our professional and business relationships

  • Ensuring respect for others

  • Fighting discrimination

Social dimension

  • Listening to our stakeholders

  • Promoting the well-being of our employees by providing a pleasant working environment

  • Building trust in our relationships

  • Encouraging communication within our teams

  • Cultivating a good working atmosphere and team spirit

  • Valuing our employees

Environmental and social dimension

  • Limiting the use of paper in our activities

  • Recycling paper

  • Limit energy consumption by switching off lights and electrical appliances at the end of the activity.

  • Ensuring respect for the culture, environment and heritage of our host countries

Supplier relations

  • Good relations with our suppliers

  • Acting with fairnesś and transparency

  • Respecting the confidentialitý of information exchanged

  • Developing fair relationships with our suppliers

Customer relations

  • Controlling the quality of our services

  • Guaranteeing the safety of our passengers

  • Guaranteeing assistance to our customers at all times

  • Do everything in your power to resolve an unforeseen situation as quickly as possible

  • Compensate our customers in the event of non-satisfaction due to a breach of our commitments

A word from Stéphane Coudassot

On a day-to-day basis, we simply manage the sacrosanct triptych of this business: customers - employees - suppliers, as fairly and respectfully as possible. This is our major contribution to collective well-being. So I can tell you 2 or 3 "little" things:

In 20 years, 9 offices and 6 countries, my companies have achieved notable staff stability despite the complicated margins in this sector, which make developing an ambitious salary policy a challenge.

Gaston-Sacaze is a company that scrupulously complies with its tax obligations in each of the countries in which it operates.

Similarly, all my staff in our 6 countries of operation are in a stable employment situation (CDI type in France), whereas this situation is marginal in Argentina, concerns only 22% of the working population in Peru and even less in Ecuador. As for Bolivia, the statistics, when they exist, are meaningless and the reality is much worse...

As a result of life's ups and downs, personal projects, evolving company needs or problematic professional assessments, many people have passed through my companies and left in a serene and harmonious manner, and in a relationship of mutual respect that is always delicate to establish in such circumstances: At Gaston-Sacaze, prud'hommes or their local equivalents are a theoretical figure, and I'm just as proud of the declared in-house well-being of those who work there today as I am of the cordial relationship maintained with all those who have left... and even returned!

In the 20 years we've been in business, I challenge anyone to find a single supplier dissatisfied with my companies... let alone unpaid...

That's what we are, and that's what I stand for... it's been hard enough to build for me not to pass it over in silence... and holding this line is a real daily challenge... but the value of this company is fundamentally there. It's also (and above all) why 99% of our customers are ultimately delighted to have entrusted us with the responsibility for their vacations through our Tour Operator partners... and why they come back to us year after year and/or recommend us to friends and family.

Stéphane COUDASSOT

General Manager

GASTON-SACAZE